Complaint Resolution Information
Complaint Resolution (CR) in the Civil Air Patrol (CAP) is intended to create an environment where complaints, grievances, and misunderstandings can be resolved. The CR is a last resort management tool. Every effort should be made to satisfy complaints and grievances at the supervisory or command level where they occur. While the opportunity always exists to elevate issues to the Inspector General (IG) and even to Congressional levels, CAP personnel should be aware that allegations are investigated at the level where they occurred. The same person who could or should have originally answered the complaint is usually tasked to do so from a higher level.
The Inspector General Corps is typically involved in complaints stemming from cases of fraud, waste, or abuse. Some complaints are referred to other channels when they are received. These include:
- matters addressed through other established grievance or appeal channels;
- allegations of discrimination or violations of the Civil Air Patrol Nondiscrimination Policy;
- logistics "Reports of Survey;"
- situations leading to suspension of CAP flying privileges;
- complaints against some CAP employees;
- complaints regarding criminal actions/activity;
- safety complaints;
- complaints regarding perceived ethical violations;
- and so forth.
More information about the complaint resolution process in CAP can be found using the links below. You may choose to file a complaint anonymously using the online CAPF 20.
Complaint Resolution Links
CAP Complaint Resolution Information Page - National Headquarters IG Page
Civil Air Patrol Regulation 20-2, "Complaint Resolution"
Online CAP Form 20 - Online Complaint Submission (Primary Means)
CAP Form 20 - Analog Form (Secondary Means)